Refund Policy

At CycleLight.fr, your satisfaction is our priority. We are committed to providing quality products and ensuring a pleasant shopping experience.

1. Returns & Refunds

You have 14 days from the date of receiving your order to contact us and request a return.

To be eligible for a return, your item must:

- Be unused and in its original condition.

- Include its original tags, where applicable.

- Be returned in its original packaging.

- Be accompanied by your receipt or proof of purchase.

Please contact our customer service team before sending any item back.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order.

Please provide:

- Your order number.

- A photo of the defective or damaged product.

- A description of the issue.

Once your request has been reviewed, we will provide you with the necessary instructions for an exchange or refund, in accordance with applicable consumer protection laws.

3. Return Procedure

Before returning any product, please contact our customer service team to receive the appropriate return instructions.

Returns sent without prior authorization may not be processed correctly.

4. Contact & Customer Support

For any questions regarding returns, exchanges, or refunds, please contact us:

Email: www.cyclelight.fr

We are committed to handling every request with care and responding as quickly as possible.

Thank you for choosing CycleLight!

The CycleLight Team